General Information

• Shipping is available for prescribed medications, medical devices, and other approved items associated with our services.

Shipping Timeframes

• Orders are processed within 1-2 business days of approval or prescription.
• Delivery times may vary based on location but typically range between 3-7 business days.

Shipping Fees

• Shipping fees are calculated at checkout and depend on the weight, size, and destination of the shipment.
• Free shipping may be available for orders over a specified amount or during promotional periods.

Delivery Conditions

• Deliveries require a signature upon receipt to ensure the correct recipient receives the item.
• If delivery fails due to an incorrect address provided by the client, additional fees may apply for re-shipment.

Exceptions

• Certain medications and items may not be eligible for shipping due to regulatory restrictions.
• In case of delays caused by unforeseen circumstances (e.g., weather, courier issues), we will notify you as soon as possible.

How to Initiate a Cancellation, Refund, or Shipping Inquiry

• Contact our patient support team.
• Provide your order, appointment, or procedure details along with your inquiry.
• Follow any additional instructions provided by our team.

Changes to This Policy